Satisfaction Guaranteed: Contact Customer Service for questions regarding your order or return authorization. Merchandise accepted, only if in new condition and with prior authorization. We want to have pleased customers. However, per sewing industry practice, Beacon Fabric & Notions will not accept returns on cut merchandise. If you have any questions about any of our fabric or other cut goods, including Hook & Loop, Bindings, Webbing, Foam or Cord, please Contact Customer Service. We will be happy to answer any of your questions or send you a sample. Refunds are made for the amount of the merchandise, only. No returns after 30 days from date of purchase.